Refund, Cancellation and Delivery Policy

1. Overview

Munshi is a digital service delivered on WhatsApp by Munshi Technologies. There are no physical goods and nothing is shipped. Access is sold as a prepaid pass of Rs 1,000 for 30 days, paid by Raast (from any bank account, Easypaisa or JazzCash) or by card, through our payment partner, Safepay. This policy explains how delivery, cancellation, refunds, returns and exchanges work.

2. Delivery of the service

• Nothing is shipped. The service is delivered electronically on WhatsApp, to the number linked to your Munshi account.
• Local and international customers are served the same way. Munshi works on any WhatsApp number, in Pakistan or abroad, at the same price, with no delivery charges.
• Your 30 days of access start as soon as your payment is confirmed, normally within a few minutes, and we send you a confirmation on WhatsApp.
• If your access is not active within 2 hours of paying, contact us. We will activate it or refund you in full (see section 5).

3. Free trial

Every new user gets a free 30-day trial. You are never charged during the trial, and you do not need to cancel anything when it ends. If you do not pay, your access simply stops. The trial lets you try every feature before deciding to pay.

4. Cancellation

• Because access starts as soon as payment is confirmed, there is no delivery period in which an order can be cancelled. If you paid by mistake, tell us within 24 hours and, if you have not used the service since paying, we will refund you in full.
• Each payment buys one 30-day period. Nothing renews automatically and you will not be charged again unless you choose to pay.
• To cancel, simply do not make another payment. You do not need to contact us.
• Your access continues until the end of the period you have already paid for.
• Reminders that were already scheduled before your access ends will still be delivered.

5. Refunds

Because access starts as soon as your payment is confirmed, payments are not refundable for a change of mind, for unused days, or for ending a period early. We will refund you in full in these cases:

• Duplicate charge: you were charged more than once for the same period.
• Charged but not activated: your payment was taken but your access was not activated, and we cannot fix it within 2 hours of you telling us.
• Incorrect amount: you were charged more than the price shown when you paid (we refund the difference).
• Service failure on our side: a fault in Munshi stopped the Service from working for you for more than 72 hours in a row during a paid period, and we could not fix it. We refund the period affected. Faults caused by WhatsApp outages, your phone, your network, or a WhatsApp number that cannot receive messages are not treated as service failures on our side. If you are not satisfied with the service: tell us what went wrong through our complaints process. We will try to fix the problem first. If we cannot resolve it within the timelines in our Complaints Policy and the problem is caused by our service, we will refund the remaining days of your current period.

6. Returns and exchanges

Munshi is a digital service, so there is nothing to return. Exchanges do not apply because there is one plan with every feature included.

7. How to request a refund

• Email support@trymunshi.com or call / WhatsApp +92 321 989 6969 within 14 days of the payment.
• Include the WhatsApp number linked to your Munshi account, the payment date and amount, and the transaction ID (Raast or card) from your bank, wallet or card statement if you have it.
• We will review your request and reply within 5 working days.
• Approved refunds are returned to the same bank account, Easypaisa or JazzCash account, or card you paid from, through Safepay. Depending on your bank or wallet provider, the amount usually appears in your account within 7 to 14 working days.
• We cannot refund to a different account, card or payment method. Raast refunds are usually received faster than card refunds.

8. Disputes and chargebacks

If you think you were charged incorrectly, please contact us first so we can fix it quickly. If a chargeback is raised with your bank, we may suspend access for that period while the dispute is reviewed.

9. Changes to this policy

We may update this policy from time to time. The version on our website when you made your payment applies to that payment.

10. Contact us

Munshi Technologies E-468/E, Allied Homes, New Iqbal Park, Lahore Cantonment, Lahore, Pakistan

Phone / WhatsApp: +92 321 989 6969 Email: support@trymunshi.com