Privacy Policy

Munshi Technologies · Last updated 19 October 2026

1. Introduction

  1. This Privacy Policy explains how Munshi Technologies ("we", "us", "our") collects, uses and protects personal data ("Personal Data") when you visit trymunshi.com or use Munshi, our assistant on WhatsApp.
  2. By visiting our website, using Munshi and/or paying for it, you agree to us handling your Personal Data in accordance with this Privacy Policy.

2. Personal Data we collect

Personal Data is any information from which you can be identified. It does not include data where the identity has been removed. We collect:

  • Contact data: your WhatsApp phone number and the profile name shown on WhatsApp, and any email address or name you give us when contacting support.
  • Message content: the text messages and voice notes you send to Munshi, the written transcripts of your voice notes, and the tasks, meetings, notes, follow-ups and reminders we create from them.
  • Settings: your chosen language and the timezone we work out from your phone number's country code.
  • Service records: the replies and reminders we send you and their delivery status (sent, delivered, read or failed), and your trial and access dates.
  • Transactional data: invoice and payment references, amounts, dates and payment status. For Raast payments we receive the payer's account title and the transaction reference, as with any bank transfer. Card details are entered on Safepay's payment page and are handled by Safepay. We do not receive or store your full card number, expiry date, CVV, bank login, or Easypaisa or JazzCash PIN.
  • Communications: messages you exchange with us for support or feedback by WhatsApp, email or phone.
  • Technical data: basic information our servers log when you visit our website, such as IP address, browser type and pages visited.

3. How we use your Personal Data

  • To provide the Service: transcribing voice notes, understanding your messages, saving your tasks and sending your reminders at the right time in your timezone.
  • To reply to your questions and requests and provide support.
  • To process payments, manage your trial and paid access, and handle refunds.
  • To keep the Service reliable and improve it, including finding and fixing errors.
  • To prevent, detect and manage fraud, abuse and illegal activity.
  • To comply with our financial, regulatory and other legal obligations, and to resolve disputes.
  • To send you service messages, such as trial and payment notices. We do not sell your data and we do not use your message content for advertising.

4. Who we share your Personal Data with

We share Personal Data only with trusted third parties who need it to provide the Service, and only as much as they need:

  • WhatsApp (Meta Platforms): to receive your messages and send our replies and reminders.
  • Our AI provider (OpenAI): your voice notes and text are sent to it to be transcribed and understood. It processes this data on our behalf to provide the Service.
  • Safepay, Raast, banks, Easypaisa, JazzCash and card networks: to process and verify payments and refunds.
  • Hosting and infrastructure providers: who store and run our systems on our behalf.
  • Authorities: where we are required to by law, or to protect our rights, our users or the public. Some of these providers process data on servers outside Pakistan. We use reputable providers that protect data with appropriate safeguards.

5. How we protect your Personal Data

  1. We take reasonable measures appropriate to the risk to protect Personal Data against unauthorised access, destruction, loss, alteration or misuse. These include encrypted connections (HTTPS), verification of messages we receive from WhatsApp and payment providers, access controls limited to staff who need it, and security protocols in line with reasonable industry standards.
  2. We have procedures to deal with any suspected data breach and will notify you and any applicable regulator where we are legally required to do so.

6. How long we keep your data

We keep your Personal Data only as long as necessary for the purposes we collected it for: while your account is active or as needed to provide the Service, and afterwards where required to meet legal, regulatory, accounting or reporting requirements, or to establish or defend legal claims. Payment records are kept as required by financial and tax law.

7. Your choices and rights

  • You can ask us for a copy of the Personal Data we hold about you, or ask us to correct it.
  • You can ask us to delete your account and message history. We will do so unless we must keep certain records by law (for example payment records).
  • You can stop using Munshi at any time by no longer messaging it.
  • To make any request, email support@trymunshi.com or message us from the WhatsApp number linked to your account, so we can confirm it is you.

8. Children

The Service is for business users aged 18 and over. We do not knowingly collect Personal Data from anyone under 18. If you believe a child has used the Service, contact us and we will delete their data.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on our website with its effective date. If we make a significant change, we will tell you on WhatsApp.

10. Contact us

Munshi Technologies E-468/E, Allied Homes, New Iqbal Park, Lahore Cantonment, Lahore, Pakistan Phone / WhatsApp: +92 321 989 6969 Email: support@trymunshi.com